Sector: Housing

Location: West Yorkshire

Remuneration: £18000 - £20000 Per Annum

Job Reference: SC71766

Customer Support Coordinator required for a brand new, full-time role based in Shipley.  The successful applicant will be working for a construction business, based on site in one of their client’s offices.

The Role
The provision of outstanding customer care to tenants of homes is of paramount importance and the successful candidate will be responsible for ensuring that this happens during construction works to the properties.

Duties
Monitor the client Inbox
Receive and deal with all telephone calls and emails from customers
Liaise with all trade staff and partnering subcontractors
Provide feedback to the customer service team
Assist with the co-ordination of the scheduling of diaries.
Ensure that working patterns meet the needs of customers
Maintain reasonable timescales for customers for any remediation works
Address unsuccessful/poor remediation of customer enquiries
Follow the complaints and escalated complaints procedure
Refer challenging or complex customer issues to the Operations Manager
Ensure that out-of hours services and reporting work effectively
Assist in the ordering of materials for the operatives as and when required
Ensure data is being pulled and recorded correctly for all customer enquiries and KPIs

Working Hours – Monday to Friday 8.30am to 5.00pm (1/2 hour for lunch)

Experience Required
Experience in a customer service role or relevant qualification and experience of maintaining a database

Remuneration
£18,000 to £20,000 per annum

This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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