TLO / Customer Care Adviser
Customer Care / Tenant Liaison Officer required for a permanent role in North Yorkshire to work between Northallerton & Thirsk
The successful candidate will be required to liaise between site team and social housing residents who are affected by refurbishment work being carried out on their homes.
Ensure a high level of customer service is delivered
Ensure claims are dealt with efficiently within agreed timescales
Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence
Ensure resident information packs are prepared for distribution
Plan and organise resident “Open Days “ as required
Conduct daily visits to resident’s homes to listen to any concerns, in order to resolve any issues as soon as they are identified. Provide regular feedback and progress reports to residents before and during works being carried out
Assist residents in making choices, collating agreed information and maintaining accurate records
Ensure correct templates, letters and spreadsheets are used when completing administrative duties
Ensure accurate records are maintained
Prepare and report weekly/monthly information as required by Customer Care Manager
The roles offers a competitive salary, plus a car/car allowance of £5,000 and fuel card. In addition to this the company offer a fantastic package of benefits including 27 days paid holiday plus bank holidays; an option to buy or sell up to 5 days holiday per year; your birthday as an extra day of paid holiday; medicash and private healthcare too.
Applicants will be experienced dealing with people face to face and be comfortable visiting people in their own homes – a minimum of 12 months experience in a customer facing role is essential.
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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