Customer Liason Manager

Customer Liaison Manager required for a new role in Leeds.  This is a full-time, permanent role within Housebuilding.  The main purpose of this role is to be responsible for the handover of homes to customers, working with all departments to ensure the homes are defect free before and after the customer moves into their new home and enhance the customer’s experience of their home buying process.

The Role
To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role;
To carry out Customer Care Introduction calls;
Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions;
To record the results of these inspections and report back to stakeholders on outcomes;
Attending & chairing (as required) weekly sales and construction meetings;
Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships;
Attending NHBC Claim Investigations meetings as and when required;
Liaise with team members to instruct works to subcontractors, customer care technicians and any other relevant parties and analysing subcontractor performance and taking the required action to ensure improvement is made;
Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto COINS;
Manage own diary to ensure all properties are inspected in line with predicted completion dates.

Experience Required
Applicants will have previous experience gained through working in Site Management; Clerk of Works; Buildings or an NHBC inspection role.  They must have up to date building regulations knowledge and a working knowledge of Microsoft Office. 

They will also have a 1st class understanding of the expected fit and finish of a new home, the ability to deal with difficult situations and communicate in a clear and confident manner and strong customer facing experience, coupled with a delivery focus.

Remuneration
Excellent Salary/Benefits

This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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